TECHNICAL SUPPORT
" Harken ProCare have supported J-Class Lionheart's racing and cruising programs since 2012. They have worked meticulously to ensure zero breakdowns, which has in no small part contributed to our success on the race course."
Toby Brand Captain - SY Lionheart
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PROCARE TECHNICAL SUPPORT
At Harken, we firmly believe that the most important job we have as a company is to support you, our valued customer. To that end, it is with great pleasure that I introduce you to Harken ProCare — our commitment to providing true one-to-one technical support and ensuring that the information you require is always at your fingertips.
ProCare delivers this through the provision of a single point of contact. Your assigned ProCare Manager acts as the vital link between your yacht and the Harken factories, streamlining communications and fostering a seamless flow of information.
Our team comprises experienced Senior Technicians and Custom Project Managers who bring an unparalleled wealth of expertise. Each member has extensive hands-on experience in the field, having participated in prestigious events such as the Ocean Race, Superyacht Regattas, TP52 competitions, and the America’s Cup. This background equips them with deep familiarity across all our product ranges, including Winch Systems, Hydraulics, and Custom Hardware.
Crucially, our technicians have direct access to all factory resources, enabling prompt retrieval of drawings, technical documentation, and service histories. This capability accelerates our response times and, more importantly, delivers consistent and high-quality global technical support tailored to meet your specific needs.
In addition, we collaborate closely with our worldwide network of authorized agents to provide a proactive, high-end service and support infrastructure around the clock. Our goal is to ensure that wherever you are, you receive the expert assistance you deserve, whenever you require it.
We are confident that Harken ProCare will enhance your experience and provide you with peace of mind, knowing that you have a dedicated team behind you, committed to supporting your every need.
PROCARE DASHBOARD
The key to our global support and service is our ProCare Dashboard. This provides our Global Network of Authorised Agents and Technicians full access to a Yachts history and service records as well as their future service scheduled. The Yacht also has full remote access to this resource and can view all equipment manuals, drawings, spares innovatory and service records.
This in combination with a fully bespoke proactive service program aims to give you peace of mind and help you maintain your equipment to the highest level.
PROCARE SERVICE REPORT
The Harken ProCare Service Report serves as a comprehensive pictorial history, meticulously documenting the state of your equipment over time. This detailed visual record enables us to identify any wear and tear, potential issues, or areas requiring attention, thereby facilitating proactive maintenance and ensuring the longevity of your assets. By utilising the Service Report, both our team and clients can track the progression of the equipment's condition between servicing intervals. This transparency not only supports informed decision-making but also enhances the reliability and safety of the equipment under use.
KEY POINTS
•Step by Step process.
•Easy to read and understand. .
•Highlights used parts.
•Includes photo history directly into report.
•Includes shared live comments.
•Help within Yachts Dashboard.
•Consistency – Wear Key for guidance
KEY BENEFITS
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Harken ProCare is Proactive Service Not Reactive Service. We work alongside you and your Team to plan ahead.
Our equipment is being pushed harder and harder and can be working right at its limit. To keep a system working at this level, as you know requires a good proactive service program and a good understanding of the equipment in use.
We also include product maintenance training for one of your team. This training is run by our senior service team and can be either onboard or at our technical facility in Palma de Mallorca.
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Consistency is key. We do this by supplying each yacht with one point of contact within the ProCare Team, they are your direct link to both Harken factories.
The ProCare Global Team are fully trained in all ProCare procedures as well as being connected to the ProCare database. Meaning each ProCare base have the ability to access your latest service history and equipment information, allowing us to work more efficiently and speed up our response times. Through Harken ProCare we also monitor and set spare part pricing so this is also consistent as you travel the global.
*Small price fluctuation due to local import duties.
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In collaboration with our factory trained Global Service Network we strive to help and support you no matter where you are.
Our service programs are developed from our extensive experience with the Ocean Race, Superyacht and Grand Prix Sailing.
We implement a proactive program that includes a photographic reporting system, which will in turn help us and you to monitor your equipment condition throughout its life.
This knowledge then helps us in recommending a bespoke spare parts lists and building your personalised maintenance program.
Harken ProCare are available to run a pre-season and end of season service as well as a pre regatta check if required. Each service is followed up with a report, which will then be stored in your secure on-line resource (Dashboard).
Once setup your on-line dashboard is accessed through a secure login and is the hub for all your up to date manuals, parts lists, service history etc.
TESTIMONIALS
SY Dreamcatcher (Swan 88)
“Thank you for the training yesterday. It was very clear that you have a lot of experience in teaching and servicing your winches.
I believe the training you provided the team will be invaluable in the coming months / years to ensure that the winches are maintained to a high standard.”
Captain SY Dreamcatcher
SY Hetairos
"Having made the switch to Harken winches we have been immediately impressed with the proactive input and rapid response of Harken ProCare. Having now been through our first service the level of detail and depth of product knowledge are plain to see. We are very much looking forward to our continued working relationship with Harken ProCare and their worldwide support network.”
Captain SY Hetairos
J-Class Lionheart
" Harken ProCare have supported Lionheart's racing and cruising programs since 2012. They have worked meticulously to ensure zero breakdowns, which has in no small part contributed to our success on the race course."
Captain SY Lionheart
SY Northstar
“During a difficult period worldwide all timescales were met, required customisation was discussed, designed, manufactured, delivered and installed with zero issues. We couldn't be happier with the collaboration with the Harken and Harken ProCare teams.'
Boat Captain SY Northstar
SY Nariida
“Harken ProCare have been involved with the Harken Improvements to Nariida for the past 8 years, replacing winches, hydraulics and deck gear. They bring a large amount of knowledge to Nariida also looking into archives for drawings to re-create and improve some of our custom pieces. We took the decision to move across to Harken hydraulics a few years ago, the product and the support from the ProCare Team has been excellent, Keeping Nariida Sailing 20+ years on!”
Captain SY Nariida